Store Policies

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders & Account information
• Updating Account Information

Shipping & Delivery

Shipping within the lower 48 United States

Free or flat rate shipping via USPS Priority or FedEx Ground.

Shipping to Hawaii and Alaska

Shipping will be calculated according to current rates.

Canada & International Shipping

Shipping will be calculated according to current rates. All shipping will be declared at purchase price. Pure Wave Audio will not under-declare or gift-declare any shipments; doing so is illegal and jeopardizes us from doing business in the future. All products will be sent USPS Priority; shipping services are the at the discretion of Pure Wave Audio. Duties and taxes are the buyer's responsibility.

Shipping Internationally - Restrictions by Manufacturer

Some manufacturers restrict the shipment of their products outside of the United States. Aviom, Coles, Earthworks, IsoAcoustics, Lauten, Merging Technologies, Pearl, Presonus, Rupert Neve Designs, Steinberg/Yamaha, and Thermionic Culture products will only be shipped within the United States.  Sterling Modular is available internationally but needs to have the shipping calculated.  It is free only in USA.

Shipping Internationally - Restrictions by Weight/Volume

Bulky products, such as most Acoustic Products, will not be shipped outside of the United States due to restrictions by our shipping provider. Due to shipping rule limitations of our website, you might find a bulky items are allowed to ship internationally for a decent price when checking out, but this is a USA only shipping price.  Packages under 30 x20 x 18 inches are usually good to ship.  When in doubt, email us.

Privacy & Security

Please refer to our Privacy Policy.

Returns & Replacements

Pure Wave Audio has put tremendous effort into providing thorough product information in order to assist you with making the right purchase for your application. If you are uncertain about making a purchase, please send us an email with your question(s). We operate a full service commercial recording studio, and can help you determine the right product for your application.

General Returns

If you made an incorrect or incompatible purchase, Pure Wave Audio will accept a return for store credit only (see exceptions* below). Returns must be requested within 30 days of purchase. The item(s) must be in new working condition and show no signs of wear or use. Store credit will only be issued in the amount of the original item(s) sale price (plus sales tax, if applicable), less a 20% restocking fee. Original sale price does not include shipping, handling, duties, or any other costs beyond the item price. Store credits are good towards the purchase of item(s) at Pure Wave Audio stores only. The customer is responsible for any and all shipping costs associated with returning the merchandise, as well as the cost of shipping for items purchased through store credit, if applicable. No store credits will be issued for returned items that are found to be damaged, abused or otherwise unusable.

* No returns on the following:

• Software
• Software Plug-ins
• Videos
• Digital Downloads
• DAW Computers
• Console Furniture
• Over-size or over-weight items
• Unsealed PCI, PCIe, and LSlot cards
• Unsealed DSP hardware
• Special Orders such as custom cable orders
• Discontinued and clearance items

These sales are final. Contact the product manufacturer for support.

Defective Merchandise

If you believe your item is defective, please contact the product manufacturer for technical support. If the item is deemed defective, Pure Wave Audio will accept a return in exchange for the same item only. Returns must be requested within 30 days of purchase. The customer is responsible for any and all shipping costs associated with returning the defective merchandise. Pure Wave Audio offers free shipping on the replacement merchandise. There is a 35% restocking fee if a returned item is found to be not defective. No exchanges will be authorized for returned items that are found to have been damaged or abused by the customer.

How To Return An Item

All returns must be requested within 30 days of purchase. To return an item, you must obtain a valid Return Merchandise Authorization (RMA) number from Pure Wave Audio by contacting our support email. All returns must have their complete and original packaging, along with all original contents (such as accessories, documentation, owner's manual, warranty card, etc.) The RMA number must be clearly marked on the outside of the shipping package. Packages without an RMA number will not be accepted.

All returns, credits and exchanges are at the discretion of Pure Wave Audio.

Ordering

Website is available 24 hours a day 7 days a week for your convenience. Almost all the products we carry are listed online. For questions or to place an order by phone, call and a Sales Engineer will assist you with your purchase. We are available Monday-Friday, 9:30am - 4:00pm Mountain Standard Time (Arizona does not observe daylight savings).

1-520-447-8116

If we are not available, please leave a detailed message.

Educational Sales: With pre-approval, we accept Purchase Orders from educational accounts.

No Sales Tax: Pure Wave Audio does not collect the sales tax for any purchases made from outside of the state of Arizona. Customers are responsible for their own taxes.

Payment, Pricing & Promotions

• Pure Wave Audio accepts Visa, MasterCard, American Express, and PayPal
• Arizona residents pay 8.1% sales tax
• International orders must use PayPal with confirmed address only

Viewing Orders & Account Information

To view your recent orders, log into your account.  The first page will default to Account Dashboard where you will see recent orders and some account information. To see detailed information, go to My Orders on the left navigation and then select View Order to the right of the order you wish to see. You will even have the option to reorder a product with a click of a button.  Other options in your account are: Account Information, Address Book, Billing Agreements, Recurring Profiles, My Product Reviews, My Tags, Wishlist, My Applications, Newsletter Subscriptions..

Updating Account Information

Create an Account

You don't need an account to shop and order at Pure Wave Audio. But registering makes it easier for you to shop during future visits. Plus, with an account, you can view your order history anytime, and set up your preferences for receiving print and electronic communications from Pure Wave Audio. It's easy to create an account, and you don't need to keep your credit card number on file if you don't want to.

To create an account or to log in to your account, just click the "Account" link at the top of this page. Or, you can create your account when you check out.

If you have an account and you've forgotten how to access it, remember that your e-mail address is your user name. There's a link on the page to follow if you've forgotten your password. Or, call for assistance.