Policies

Pure Wave Audio has put tremendous effort into providing thorough product information in order to assist you with making the right purchase for your application. If you are uncertain about making a purchase, please send us an email with your question(s). We operate a full service commercial recording studio, and can help you determine the right product for your application.

General Returns

If you made an incorrect or incompatible purchase, Pure Wave Audio will accept a return for store credit only (see exceptions* below). Returns must be requested within 30 days of purchase. The item(s) must be in new working condition and show no signs of wear or use. Store credit will only be issued in the amount of the original item(s) sale price (plus sales tax, if applicable), less a 20% restocking fee. Original sale price does not include shipping, handling, duties, or any other costs beyond the item price. Store credits are good towards the purchase of item(s) at Pure Wave Audio stores only. The customer is responsible for any and all shipping costs associated with returning the merchandise, as well as the cost of shipping for items purchased through store credit, if applicable. No store credits will be issued for returned items that are found to be damaged, abused or otherwise unusable.

* No Returns:

• Software
• Software Plug-ins
• Videos
• Digital Downloads
• DAW Computers
• Console Furniture
• Over-size or over-weight items
• Unsealed PCI, PCIe, and LSlot cards
• Unsealed DSP hardware
• Special Orders such as custom cable orders
• Discontinued and clearance items

These sales are final. Contact the product manufacturer for support.

Defective Merchandise

If you believe your item is defective, please contact the product manufacturer for technical support. If the item is deemed defective, Pure Wave Audio will accept a return in exchange for the same item only. Returns must be requested within 30 days of purchase. The customer is responsible for any and all shipping costs associated with returning the defective merchandise. Pure Wave Audio offers free shipping on the replacement merchandise. There is a 35% restocking fee if a returned item is found to be not defective. No exchanges will be authorized for returned items that are found to have been damaged or abused by the customer.

How To Return An Item

All returns must be requested within 30 days of purchase. To return an item, you must obtain a valid Return Merchandise Authorization (RMA) number from Pure Wave Audio by contacting our support email. All returns must have their complete and original packaging, along with all original contents (such as accessories, documentation, owner's manual, warranty card, etc.) The RMA number must be clearly marked on the outside of the shipping package. Packages without an RMA number will not be accepted.

All returns, credits and exchanges are at the discretion of Pure Wave Audio.

Pure Wave Audio accepts Visa, MasterCard, American Express, Google Checkout and PayPal (including Visa, MC, Discover, AMEX).

Arizona residents pay 9.1% sales tax.

International orders must use PayPal with confirmed address only.

Shipping within the lower 48 United States

Free or flat rate shipping via USPS Priority or FedEx Ground.

Shipping to Hawaii and Alaska

Shipping will be calculated according to current rates.

Canada & International Shipping

Shipping will be calculated according to current rates. All shipping will be declared at purchase price. Pure Wave Audio will not under-declare or gift-declare any shipments; doing so is illegal and jeopardizes us from doing business in the future. Most products under $1500 will be sent USPS Priority; shipping services are the at the discretion of Pure Wave Audio. Duties and taxes are the buyer's responsibility.

Shipping Restrictions by Manufacturer

Some manufacturers restrict the shipment of their products outside of the United States. PreSonus and Steinberg/Yamaha products will only be shipped within the United States.